Legal notice
**Legal Notice**
**Seller Name**
Rhino Inc.
**Person in Charge**
Ryo Komuta
**Postal Code**
150-0033
**Address**
2-9 Sarugakucho, Shibuya-ku, Tokyo, Japan
**Email Address**
info@rhino-inc.jp
**Sales URL**
[https://c.houyhnhnm.jp/](https://c.houyhnhnm.jp/)
**Payment Methods**
Credit card payment (Visa, Mastercard, American Express)
**Regarding Credit Card Payments for Pre-Ordered and Made-to-Order Items**
When paying for pre-ordered items with a credit card, payment will be processed at the time of order. Please note that depending on your credit card, the withdrawal date may vary, and the amount may be charged before the product arrives. Thank you for your understanding.
**Explanation of Charges Other Than Product Price**
Consumption tax is included in the displayed prices. Shipping charges are applied separately. We do not offer gift wrapping or "Noshi" services. We also do not provide hemming or alterations.
**Shipping Fees**
As indicated on the product page.
**Returns and Exchanges**
We do not accept returns or exchanges except for the following reasons:
- If the wrong item was delivered.
- If the product is defective.
※We do not accept returns or exchanges for items purchased outside of this website.
※For defective or wrongly delivered items, we will cover the return shipping costs.
※Please note that product images are taken under natural light, and color differences may occur depending on the browser or lighting conditions.
※There may be slight discrepancies in the size charts for each product.
※Unauthorized returns (even for defective items) without prior notice may cause delays in processing refunds. Please be sure to contact us in advance.
※Depending on the reason for the return, we may not be able to accept it. Thank you for your understanding.
In the unlikely event that an incorrect or defective product is delivered, we will accept exchanges (only if stock is available) or returns if contacted within 7 days of product arrival.
**Return Policy**
Even for the above-mentioned reasons for return, the following conditions apply:
- Products that have passed 7 days since delivery.
- Products that cannot be confirmed as purchased from Commune H.
- Products that have been used, washed, or altered.
- Products that have been damaged or stained under the customer's care.
- Products missing accessories, packaging (bags, cases, shoe boxes, etc.).
- Products with missing tags or labels.
- Hygiene products such as underwear, socks, cosmetics, and items like lucky bags, sale items, outlet items, or pre-ordered items.
- Products that are out of stock (in such cases, we will process a refund).
**Important Notes**
Please try on shoes indoors only.
Shoe boxes are part of the product, so we cannot accept returns if shipping labels are affixed directly to them.
If the condition of the product (including tags, boxes, and accessories) differs significantly from the time of delivery, we may not accept the return.
If returning items due to customer preference or only part of an order, shipping and handling fees are not eligible for refund.
If credit card fraud, malicious purchase behavior, or improper return inquiries are detected, we may restrict your use of our services without notice.
We do not accept returns or exchanges for international shipments.
We don't accept returns and exchanges from overseas.
**Refunds**
Refunds will be made via the payment method used at the time of purchase or transferred to the customer’s bank account. We will provide more details after contacting you. For returns or exchanges due to defects or wrong items, we will cover any refund fees.
**How to Return or Exchange**
To return or exchange a product within the eligible period (within 7 days of product arrival), please contact us at the following email address with your name, phone number, email address, subject (Return or Exchange), order ID, and a photo of the defective part. Please also include the order number and reason for return or exchange in the message body and send it to:
c.houyhnhnm@rhino-inc.jp
We will send detailed instructions after confirming the content.
**Sales Quantity**
You can order from 1 item. If multiple orders exceed the limit for the same product number, or if multiple accounts are created for the same delivery address, and we determine the orders are for resale purposes or fraudulent, we may modify or cancel the order.
**Delivery Time**
In-stock items will be shipped within 7 days. Delivery may take longer depending on the season or delivery conditions. Thank you for your understanding.
Delivery date selection is not available.
Delivery to Hokkaido, Kyushu, Okinawa, and remote islands may take 1 to 2 additional days.
**Membership Fee Payment Timing**
Monthly membership fees will be charged on the 10th of each month.
Even if you join mid-month, a full month's fee will apply. No pro-rata calculation will be made.
**Membership Service Delivery Timing**
Once the purchase process is completed, the applicant will have the right to use the service.
**Membership Service Cancellation Method and Conditions**
You can cancel your membership from your My Page.
Even if you cancel mid-month, a full month's fee will apply. No pro-rata calculation will be made.
**Membership Service Refunds**
Refunds for membership fees due to customer convenience will not be accepted under any circumstances. Thank you for your understanding.
**Customer Support Hours**
Weekdays from 10:00 AM to 6:00 PM (excluding year-end, New Year, and summer holidays).
Please contact us via the inquiry form.
**Seller Name**
Rhino Inc.
**Person in Charge**
Ryo Komuta
**Postal Code**
150-0033
**Address**
2-9 Sarugakucho, Shibuya-ku, Tokyo, Japan
**Email Address**
info@rhino-inc.jp
**Sales URL**
[https://c.houyhnhnm.jp/](https://c.houyhnhnm.jp/)
**Payment Methods**
Credit card payment (Visa, Mastercard, American Express)
**Regarding Credit Card Payments for Pre-Ordered and Made-to-Order Items**
When paying for pre-ordered items with a credit card, payment will be processed at the time of order. Please note that depending on your credit card, the withdrawal date may vary, and the amount may be charged before the product arrives. Thank you for your understanding.
**Explanation of Charges Other Than Product Price**
Consumption tax is included in the displayed prices. Shipping charges are applied separately. We do not offer gift wrapping or "Noshi" services. We also do not provide hemming or alterations.
**Shipping Fees**
As indicated on the product page.
**Returns and Exchanges**
We do not accept returns or exchanges except for the following reasons:
- If the wrong item was delivered.
- If the product is defective.
※We do not accept returns or exchanges for items purchased outside of this website.
※For defective or wrongly delivered items, we will cover the return shipping costs.
※Please note that product images are taken under natural light, and color differences may occur depending on the browser or lighting conditions.
※There may be slight discrepancies in the size charts for each product.
※Unauthorized returns (even for defective items) without prior notice may cause delays in processing refunds. Please be sure to contact us in advance.
※Depending on the reason for the return, we may not be able to accept it. Thank you for your understanding.
In the unlikely event that an incorrect or defective product is delivered, we will accept exchanges (only if stock is available) or returns if contacted within 7 days of product arrival.
**Return Policy**
Even for the above-mentioned reasons for return, the following conditions apply:
- Products that have passed 7 days since delivery.
- Products that cannot be confirmed as purchased from Commune H.
- Products that have been used, washed, or altered.
- Products that have been damaged or stained under the customer's care.
- Products missing accessories, packaging (bags, cases, shoe boxes, etc.).
- Products with missing tags or labels.
- Hygiene products such as underwear, socks, cosmetics, and items like lucky bags, sale items, outlet items, or pre-ordered items.
- Products that are out of stock (in such cases, we will process a refund).
**Important Notes**
Please try on shoes indoors only.
Shoe boxes are part of the product, so we cannot accept returns if shipping labels are affixed directly to them.
If the condition of the product (including tags, boxes, and accessories) differs significantly from the time of delivery, we may not accept the return.
If returning items due to customer preference or only part of an order, shipping and handling fees are not eligible for refund.
If credit card fraud, malicious purchase behavior, or improper return inquiries are detected, we may restrict your use of our services without notice.
We do not accept returns or exchanges for international shipments.
We don't accept returns and exchanges from overseas.
**Refunds**
Refunds will be made via the payment method used at the time of purchase or transferred to the customer’s bank account. We will provide more details after contacting you. For returns or exchanges due to defects or wrong items, we will cover any refund fees.
**How to Return or Exchange**
To return or exchange a product within the eligible period (within 7 days of product arrival), please contact us at the following email address with your name, phone number, email address, subject (Return or Exchange), order ID, and a photo of the defective part. Please also include the order number and reason for return or exchange in the message body and send it to:
c.houyhnhnm@rhino-inc.jp
We will send detailed instructions after confirming the content.
**Sales Quantity**
You can order from 1 item. If multiple orders exceed the limit for the same product number, or if multiple accounts are created for the same delivery address, and we determine the orders are for resale purposes or fraudulent, we may modify or cancel the order.
**Delivery Time**
In-stock items will be shipped within 7 days. Delivery may take longer depending on the season or delivery conditions. Thank you for your understanding.
Delivery date selection is not available.
Delivery to Hokkaido, Kyushu, Okinawa, and remote islands may take 1 to 2 additional days.
**Membership Fee Payment Timing**
Monthly membership fees will be charged on the 10th of each month.
Even if you join mid-month, a full month's fee will apply. No pro-rata calculation will be made.
**Membership Service Delivery Timing**
Once the purchase process is completed, the applicant will have the right to use the service.
**Membership Service Cancellation Method and Conditions**
You can cancel your membership from your My Page.
Even if you cancel mid-month, a full month's fee will apply. No pro-rata calculation will be made.
**Membership Service Refunds**
Refunds for membership fees due to customer convenience will not be accepted under any circumstances. Thank you for your understanding.
**Customer Support Hours**
Weekdays from 10:00 AM to 6:00 PM (excluding year-end, New Year, and summer holidays).
Please contact us via the inquiry form.